Landlord Manager Pro Review - Poor Service

by Daniel X
(England, UK)

I purchased Landlord Manager Pro from VisionBase. The trial was okay but there were problems in getting it set up.

It's very basic for the price and reasonably straight forward, but you can't enter simple information like your mortgage details. Other items such as setting up tenant details or contacts can make you can go round in circles.

After 30 days, you will need to request another key. This is where much of the problems started. It took several days to sort this out and only after I asked for a refund did this get resolved. Their service is very poor indeed. I would not recommend them to anyone and I am trying to claim a refund.

If I have further software problems in the future, I will only foresee more difficulties ahead! Therefore I'm looking for a different software program now.

Editor's Comments: This is a Landlord Manager Pro review posted by one of our readers - For our in-depth reviews on other residential property management software, Click here for our Rental Property Software Reviews.

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Nice NEW
by: Dennis Davis

Awful programming such a large number of bugs and blunders our office has lost all trust in the product. Also check out http://www.lifehack.org/321111/11-best-colleges-america-you-need-know Client administration is appalling and now and again inconsiderate and obviously all mistakes faulted for client.

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Really bad! NEW
by: Alen Glover

Well done Daniel, by posting this info! I can't believe or have never expected such service from Landlord Manager Team at least. It's natural, if we'll encounter any problem then to look for the assistance of the service provider. Really poor service! The report holding the tenant info means a lot for the landlord and one can let it spoiled. Landlords should go for the property managers and let them handle all the problems. Property Manager Greensboro, NC. There is no time to get mad with such issue, so it's better to let the professionals do it.

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Thanks for the warning NEW
by: Hardy

Thanks for such a nice review and thanks for warning us about such a poor service. It's not my field because i've a business of carburetor tools but one of my friend was interested in Landlord Manager Pro.

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Review NEW
by: Anonymous

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No service NEW
by: Anonymous

Hello
Still waiting for a call back!!!!!!!!!!!

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star
Awful service NEW
by: Anonymous

Terrible software so many bugs and errors our agency has lost all trust in the software. Customer service is terrible and at times rude and of course all errors blamed on user. Do not waste time and money on this.

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Landlord Manager NEW
by: Landlord Manager

Visionbase Software has been developing Property Management Software for 20 years.

As much as we try, we appreciate that we can’t please all of our customers all of the time. In a recent survey with our customers we found that 95% of our customers were happy with the service we provide (Based on both our Sage and Basics range). We constantly look to improve every aspect of the business.

If anybody would like to get feedback from our Landlord Manager for Sage customers please look at this link.

http://www.landlord-manager.co.uk/case-studies

Please call customer services on 0114 2922477 or email at info@landlord-manager.co.uk if you have any queries in regards to this message.
Regards

Landlord Manager for Sage Team.

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Landlord Manager for Sage NEW
by: Anonymous

Ever since we installed Landlord Manager we have had problems with its functionality. It never did the job we purchased it for.

After over 6 months of problems we requested a refund, but were refused on the basis that there would be upgrades coming. We were told that we were not proficient enough in accounting, which is why we could not use it properly. If we were accountants we would not have needed this software in the first place.

The customer service and training were inadequate. We have had to purchase other software, which functions properly.


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Landlord Premium NEW
by: Anonymous

I have had similar problems to Daniel who wrote his comments on this site. I would not recommend this software or the service to prospective purchasers.

MT

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